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Global Immersive Return & Refund Policy

Return & Refund Policy

Thanks for shopping at Global Immersive.

If you are not entirely satisfied with your purchase, we're here to help.


Customers have 7 days to inform us of any defects or problems with the product(s).

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

A Return Merchandise Authorisation (RMA) must then be requested with details of defect/problem within 7 days. Please contact us to arrange this.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, refunds are credited back to the customers bank.

You will receive the credit within a certain amount of days, depending on your bank's policies.


The customer must pay for return shipping on all products except planetariums for which we will cover the shipping.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

Global Immersive is a trading name of Global Immersive Ltd - company N° 10611185 VAT Reg. N° 266659947
Address: 86-90 Paul Street, London, EC2A 4NE
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: 0800 3118 360

If you have any questions on how to return your item to us, contact us.

If you have passed the refund period, you may still ask us to consider taking back the item minus shipping costs.

Our office

Global Immersive Ltd, 86-90 Paul Street, London, EC2A 4NE

Call: 0800 3118 360


Business hours

Mon-Fri -------------------------- 9am - 5pm

Sat      ---------------------------- closed

Sun     ---------------------------- closed


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